Our Front of House Teams comprise Receptionists, Museum Stewards and assistants in the shop or Tea Room. We are looking for enthusiastic volunteers to assist in the day-to-day running of the Museum during opening hours.
Some information about the roles is given below.
Receptionists and Shop Assistants
The roles of Receptionist and Shop Assistant are often combined.
Receptionists are the first point of contact for visitors to the Museum. The role includes providing a warm welcome to all visitors and answering queries.
The duties of the Shop Assistants are to greet visitors to the Museum Shop, to assist them with their purchases and to provide information about the items on sale. Volunteers should be comfortable talking to members of the public.
Both Receptionists and Shop Assistants operate a till so confidence and accuracy with money is important for both these roles. Training on the operation of the tills will be given to volunteers.
Museum Steward
The Museum Stewards provide a friendly welcome to visitors, helping to answer any questions they may have whilst safeguarding the Museum and its collections.
The work will involve greeting and talking to members of the public about the Museum’s collections and exhibits and the surrounding area generally. An interest in the history of the local area and the Somerset Coalfield would be an advantage and so would a willingness to learn about the Museum’s exhibits.
Tea Room Assistant
The Museum Tea Shop serves a range of cakes, snacks and hot and cold drinks to our visitors. It is a friendly space where people come to relax and chat. As a Tea Room Assistant you would prepare and serve drinks and snacks. You would take charge of the day’s takings so confidence and accuracy with money is important.
The Tea Room meets all the relevant hygiene and food safety standards. As a volunteer you would be given training to ensure that these standards are upheld.
How to get in touch.
If you would like to find out more about volunteering at the Museum please send an email to volunteering@radstockmuseum.co.uk and tell us what role you would be interested in.
Notes for all Volunteer positions.
Before you start volunteering with us we will go through our basic health and safety procedures (including fire precautions, emergency exits, the emergency plan, accident report book), so that you can become familiar with the building; and we will discuss the details of the Volunteers’ roles and the shared rotas.
There are usually 3 Volunteers on duty in the Museum during opening hours. After a suitable period of training, shadowing and practice you would be expected to take responsibility for your own work station during your three hour shift. Is is helpful if volunteers can offer at least two 3 hour shifts a month.